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Nitrous Anti Spy: FAQ

Q. How do I know if my computer is being protected from hackers?
A. When Nitrous Anti Spy's Firewall is running, your ports are being protected.

Q. How do I activate the firewall?
A. From the main screen, select File, Port Monitor. Upon the new dialog that loads, hit Port Monitor. A new dialog loads, allowing the user to customize the ports to watch. Hit the start button to begin monitoring your computers Internet activity.

Q. How do I update my software to the most recent version?
A. From the main screen, hit File, Update. Upon the new dialog that loads, hit Search. Nitrous Anti Spy will search the website for available updates and alert the user if they are found.

Q. A Trojan has been found on my machine. How do I disinfect the Trojan?
A. Nitrous Anti Spy is unable to disinfect, because many Trojans do not replicate themselves into each file on your computer. Generally, if you have an infected file, the entire file is a Trojan, not a specific section that we can simply "disinfect." Nitrous Anti Spy provides the option to delete these files, but doing so can cause potential harm to your system if the file is falsely accused of being infected.
Nitrous Anti Spy has the ability to check your system files to see if the Trojan loads on Windows boot. If the Trojan is located, Nitrous Anti Spy can clean the files for you.

Nitrous Anti Spy: Error Messages

Q. After downloading Nitrous Anti Spy, I am unable to install it. What am I doing wrong?
A. First, check to see if you are trying to open the right file. If you see a dialog window open saying "Open With." This means you do not have an unzipping program. We recommend Winzip. Available for a free trial at <http://www.winzip.com> Download and install Winzip if you have not already done so. Try running the zip file again. Hit the extract to: button, and select an easy accessible folder. We recommend the desktop for convience. Run the Setup.exe file and follow the instructions.

Q. After downloading, I try to run the zip file and it says the file is corrupt. What do I do?
A. Contact us immediately for an alternate download format. Zip files occasionally become damaged, and we can provide a different file type if this error occurs.